We are now hiring a ICCAM Technical Manager & Product Owner to take ownership of all technical & operational aspects of the system and to coordinate with the external developers so that we make the system as effective and efficient as possible.

What: ICCAM has been developed over the past 5 years and we are now at the point where need to improve the system with a planned series of developments & upgrades over the next 2 years. Previously the technical management of ICCAM was outsourced to the developers. We are now hiring a Technical Manager to take ownership of all technical & operational aspects of the system and to coordinate with the external developers so that we make the system as effective and efficient as possible.

Who: To do this role you will need experience in the software development process from needs analysis & user engagement, through to process design, development management, project management of implementation / delivery and vendor management including coordination of outsourced technical support.

Why: INHOPE Hotlines are committed to our vision of removing CSAM as rapidly as possible. We are a motivated committed team and if you want to make a difference – come and talk to us.

When: Now!

Essential experience / attributes:

• Strong team skills
• Experience in the software development process (2 years minimum) in a SCRUM / AGILE environment.
• Experience of full product management lifecycle.
• Experience of coordination with international projects.
• Evidence of delivering products on time & on budget while meeting all expectations.
• Experience with data exchange management.
• Experience with external supplier contract management including negotiation.
• Knowledge and experience of modelling platforms / tools for different user cases.
• Experience working with multiple stakeholders and managing expectations.

Desirable experience / attributes :

• A relevant technical degree (or experience equivalent).
• SCRUM / AGILE certified product owner / Master.
• Business analysis experience would be an advantage.
• Strong written and verbal communication skills.
• Strategic view – able to see the bigger picture in order to meet INHOPE strategic plans.
• Previous experience in a Hotline would be an advantage.
• Knowledge and understanding of statistical modelling.

Key tasks:

• Ownership of the ICCAM system
• Full knowledge gathering, processing and implementation of business requirements
• Delivery of full technical specifications documentation / plans for INHOPE both in the short and long term.
• Management of relationships with software vendors to ensure cost effective & timely development
• Work with users to assemble and sanitise feedback loops for system’s improvement
• Acting as a point for escalation for support on the client-side of ICCAM
• Planning and delivery of the current ICCAM development work plan
• Other tasks: Other reasonable tasks as directed by the Executive Director
  
  

For additional specifications click here.

Please send your CV accompanied by a supporting letter to hr@inhope.org and grow your career.