INHOPE hotlines provide the public with a way to anonymously report illegal content online with a focus on CSAM. Reports are reviewed by content analysts who classify the illegality of the material. If classified as illegal, the URL containing CSAM is shared with the national Law Enforcement Agency (LEA) for victim identification purpose. Simultaneously, the hotline analyst issues a Notice and Takedown order (NTD) to the relevant Hosting Provider (HP) so that the material is removed from the internet.

Read me chapter-1-about-the-organisation.pdf

Any sexual activity with a minor constitutes child sexual abuse because a child cannot give consent to sex. This includes physical acts, whether through force, coercion, grooming, or implied force. This applies to sexual activity between an adult and a minor and might also include sexual activity between a significantly older and a younger child.

Read more chapter-2-the-issue.pdf

Hotlines are often part of a larger organisation that undertakes other work related to protecting children online in some way, whether that be a helpline, child advocacy institution, industry association, regulatory authority, or other type of organisation. The hotline operates all aspects of running the hotline itself, taking ownership of removing online CSAM, employing its own analysts who are trained by INHOPE and INTERPOL, and establishing collaboration with national hosting providers and law enforcement agency.

Read more chapter-3-hotlines-in-the-response-ecosystem.pdf.

To ensure scalability and sustainability, it is strongly advisable to focus on the creation of a hotline as a service integrated into the operations of an existing organisation, whether it be a civil society organisation, an industry-led initiative, or a government agency.

Read more chapter-4-who-operates-a-hotline.pdf.

Overall, this means conducting an analysis of the national legislation, the socio-cultural context, and existing efforts to combat the problem in your country. Specifically, you will need to: 1. Identify the legal basis – will it be possible to set up a hotline? 2. Build the ‘business case’ – is there existing research or data on the issue in your country? 3. Initiate multi-stakeholder dialogue 4. Organise a learning visit to an experienced hotline in another country 5. Define the role and remit of the hotline.

Read more chapter-5-practical-aspects-of-creating-a-hotline.pdf

Once the legal, political, and operational framework of a new hotline is agreed upon by all national stakeholders, the logistics of hotline development, including hardware, software and physical location are relatively straight-forward.

Learn about the process chapter-6-logistics.pdf

Access quick glance and technical questions and answers - faq-and-tech-faq.pdf

In this timeline both parties (INHOPE and your organisation) can see what is expected from them and when (meeting, documents, forms).

Access the timeline - hotline-creation-timeline.pdf