Hotline Development Guide
An Internet hotline is a dedicated online reporting mechanism to report internet material suspected to be illegal, including child sexual abuse material.
In 2013, GSMA published the production of the first Guide to Setting Up an Internet Hotline. This was developed in the framework of the GSMA Mobile Alliance Against Child Sexual Abuse Content, in cooperation with INHOPE and with expert contributions from many organisations that operate or work with Internet Hotlines on a daily basis. Navigate here for information on contributors.
At the core of this guide is a global community of organisations covering all sectors that are dedicated to building capacity to tackle online sexual exploitation and abuse of children.
In 2015, in order to bring the guide to an even wider audience and provide a platform for new and expanded information regarding hotline development and hotline operations, INHOPE joined forced with UNICEF and GSMA to develop this online guide.
As a visitor and user of this site, you can do many things. First and foremost, you help set up an Internet hotline in your country, or learn how to support a project in your country.
The guide aims to share the experience of the INHOPE Foundation supporting Internet hotline development around the world. Crucially, it also aims to reflect the collective expertise of the global INHOPE network of hotlines and partner organisations across the sectors.
The benefits of this are immense and overwhelmingly positive. However, among the challenges presented by our online world are the online sexual exploitation and abuse of children, and the online circulation of Child Sexual Abuse Material (CSAM).
Partnerships and collaboration across sectors are helping to build efficient, effective and fair response mechanisms that assist the work of police and industry in eradicating and combating online child sexual exploitation and abuse. This online resource embodies this form of international cooperation.
Read more the-issue_1.pdf
INHOPE member hotlines cooperate with local and international partners, support law enforcement, educate, raise awareness, contribute to the development of new technological solutions, and influence the change needed in their countries.
Read more hotlines-in-the-response-ecosystem_1.pdf
Before deciding whether it will be feasible and possible to set up an Internet hotline, it is crucial to understand what an ‘hotline’ is, and what it is not. Potential hotline operators should not be confused by the terminology, and should focus on the function and objectives of Internet hotlines in operation around the world today.
Read more defining-a-hotline_1.pdf
This online guide is intended to share the collective expertise of experienced Internet hotlines in operation around the world. Understanding the origin and history of hotlines, and their role, is therefore essential.
The starting point for any initiative seeking to establish a hotline will be to understand the particulars of the national context in which the hotline will be developed.
Read more creating-a-hotline_1.pdf
Once the legal, political and operational framework of a new hotline is agreed upon by all national stakeholders, the logistics of hotline development, including hardware, software and physical location are relatively straight-forward.
Read more logistics_1.pdf
The efficiency, accuracy and transparency with which a hotline operates are essential to its acceptance by law enforcement and Industry, and to the trust it builds with the general public.
Read more operations_1.pdf
Communications are a fundamental part of any hotline project, both in terms of awareness-raising and in terms of visibility before the general public and key stakeholder groups. Clarity and consistency of messaging are very important for new and experienced hotlines.
Read more communications_1.pdf