INHOPE | Operations Manager Vacancy (interim)
Hotline & Network Updates

Operations Manager Vacancy (interim)

INHOPE is the global network combatting online Child Sexual Abuse Material (CSAM). The network consists of 50 hotlines in 46 countries that provide the public with a way to anonymously report illegal content online with a focus on CSAM. The mission of INHOPE is to support the network of hotlines in combatting online Child Sexual Abuse Material. INHOPE hotlines are committed to our vision of removing CSAM as rapidly as possible. We are a motivated and committed team and if you want to make a difference, come and talk to us. INHOPE’s headquarters are located in Amsterdam.

INHOPE’s Interim Operations Manager will be responsible for the organisations’ operations and implementation of projects. Working closely with the Executive Director, they will ensure that the organisation has effective operational procedures in place and will optimize the organisation’s operating capabilities. They will monitor the implementation of INHOPE’s Strategic Plan and will work closely with the INHOPE Board of Directors in an advisory capacity. People are the engine in driving INHOPE, so the Operations Manager will primarily be a people manager who supports, coaches and empowers the team to consistently.


  • To oversee the implementation of INHOPE’s projects, and to mentor team members who directly implement the projects
  • To collaborate with the Executive Director in delivering the organisational vision and operational strategy
  • To translate INHOPE’s strategy into actionable goals for excellent performance and growth
  • To help implement organisation-wide goal setting, performance management and continuous improvement
  • To manage operations and employee productivity, building a highly inclusive culture that ensures team members thrive and organisational outcomes are met
  • To drive effective recruiting, onboarding, professional development, performance management, and retention.


  • Work closely with the Executive Director on organisational excellence and sustainability
  • Monitor performance with tracking and establishing corrective measures as needed, and prepare detailed reports, both current and forecasting
  • Complete performance reviews in a prudent manner and coach employees in optimising their capabilities
  • Assess and implement improved processes
  • Set and continuously manage project expectations and communicate these effectively with project team members and all relevant stakeholders
  • Provide financial oversight of INHOPE’s projects
  • Provide oversight of all outsourced contracts and contractors of INHOPE projects
  • Develop new projects and prepare funding submissions for future grants

Note: exposure to child sexual abuse material (CSAM) is not a planned part of this role. INHOPE has a mandatory staff welfare policy governing this area.

Required Experience

  • Minimum of 5 years’ experience in a management role including people management
  • Proven operational experience in professionalising organisations
  • Master’s degree or equivalent relevant senior experience in a relevant field
  • Fluent English speaker, other languages would be an advantage.
  • Experience with project management and/or implementation in the NGO sector.
  • Experience with maintaining partner and donor relationships in the NGO sector.
  • Strong team player, flexible, and able to involve key parties quickly and effectively.
  • Responsible and self-reliant.
  • Strong written and verbal communication skills.
  • Time management: multiple deadlines for multiple disciplines will overlap.

Desirable experience/attributes

  • Experience with Law Enforcement Agencies.
  • Experience with management of EU-funded projects.
  • Experience with management of technology development projects.
  • Previous experience in a hotline would be an advantage.
  • Knowledge and understanding of trust and safety in the digital world.


  • A flexible, inspiring work environment that values teamwork, collaboration, learning and innovation.
  • Remote working, if preferred.
  • Friendly and respectful organisational culture.
  • Opportunity to work on an important cause.
  • Training and coaching budget available.
  • Travel: INHOPE is an international organisation – thus travel will be part of this role, which at certain periods of the year may be 25% of the time.
  • Additional benefits: INHOPE offers 25 days leave per year, a pension contribution of 6.5% and 8% holiday pay.
  • Language: The business language of INHOPE is English.


Applicants are preferably based in the Netherlands and are either EU citizens or residents that hold a valid work permit. We are obliged to recruit first within the Netherlands, the rest of the EU, the European Economic Area and Switzerland, and then the rest of the world. INHOPE can apply for work permits for applicants that need one.

How to apply and what to expect in our recruitment process

Let's do great things together! Apply by 18 November 2022 by clicking here. If you have any questions email Upon a review of your application and a potential match with our position, we will invite you to a series of online interviews.

Position: Interim Operations Manager (maternity cover)
Reporting to: Chief Operations Officer
Location: Remote/Amsterdam, The Netherlands
Hours: 37.5 per week (full-time)
Contract: Employee or Contractor for a minimum period of 1 year
Start date: February 2023
Salary range: 5.000 – 6.200 € per month gross dependent on experience
Interested? Apply Now*

Operations Manager Vacancy (interim)

Apply to be our Interim Operations Manager by clicking here